Get Help
Three layers, cheapest first.
1. Ask Copilot
Open the Copilot pane in the top right and ask in your own words - "why does my invoice say BR-S-02?", "how do I approve a supplier's bank account?". Copilot answers from this documentation and links to the article it used. The tooltip of every field has an Ask Copilot link that does the same for that one field.
Your administrator must turn on Enable Bing Search on the Copilot & agent capabilities page once; without it Copilot cannot read app documentation. Copilot chat is validated for English; questions in Dutch or French usually work, but Microsoft does not guarantee them.
2. Read the troubleshooting articles
- Troubleshoot the Connection and Setup
- Troubleshoot Sending Documents
- Troubleshoot Receiving Documents
- Troubleshoot Supplier Bank Approvals
- Troubleshoot Peppol Lookups and Endpoints
Every error message the app raises appears in one of them, with its cause and its fix.
3. Send it to support
On Recommand E-Invoicing Setup, choose Send to Support. Business Central opens an e-mail to support@vangeldersolutions.be with a support package attached and the environment, version and warnings already filled in; you add what happened and send it yourself. Choose Download Support Package instead if you want to read the file first.
The package contains the app's setup without the API secret, the recent log, the job queue state, the e-document services and the warnings the app derived - no document contents, amounts, IBANs or party names. The last section of every troubleshooting article describes it in full.
You can also reach us directly at support@vangeldersolutions.be, or through Help & Support in Business Central if your administrator has entered a support contact there.
There is also a support chat: drop the support package there and an assistant that reads this documentation, the support runbook and your package answers first, and hands the case to us only when it cannot solve it.